We respect that your time is valuable and we appreciate that you understand ours is too.
We have a 48-hour cancellation policy. Any cancellations that occur 48-hours or more before the scheduled time are able to be re-booked at no additional cost to the patient.
The first time any patient cancels or fails to attend an appointment within the 48-hours prior to the time of the booked appointment, the patient will be given the opportunity to re-book (with no financial penalty applied). Any subsequent cancellations or failures to attend, by/for the same patient that occur within a 48-hour period will be referred to the Practice Manager and may result in a cancelled booking fee* of 50% of the value of the consultation fee for that appointment.
Patients who make a booking and subsequently fail to present for their designated appointment (and have not contacted the clinic to cancel their appointment), may incur a cancelled booking fee* which will be 50% of the value of the consultation fee for that booking.
*Please note this fee is payable by the patient and cannot be bulk billed or reimbursed by Medicare.
Eyeworks Australia or our associated Optometrists does not issue refunds for cancelled appointments.
Should you wish to cancel your scheduled appointment, please contact Eyeworks Australia at least 48 hours prior to your appointment time (eg. if the appointment is at 3pm on Tuesday, please contact us no later than 3pm on Monday). As available appointments are in high demand, early cancellation will allow other patients the possibility of seeing one of our Optometrists or other health professionals.
Please understand that we consider cancellation fees to be a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you, and to our other valued clients.
How to reschedule or cancel your appointment
If you are unable to attend your scheduled appointment, please contact Eyeworks Australia by calling (03) 9827 1089
Alternatively, email enq@eyeworks.com.au stating your full name, contact number, date and time of your appointment you were scheduled to attend.
We recognize that your time is valuable, and we make every effort to run on time. Occasionally emergencies or patients require a little more time can cause scheduling delays beyond our control.